For help & advice call us on 01223 96 94 99

Warranties & Returns

All warranties are held with the manufacturers and Hosereelsdirect assumes no responsibility for defective products. However we have very close relationships with all our suppliers and should you find your product defective we will work with you to put things right.

Warranty - Hose Reels

  • ReCoila – 1 Years
  • ME Range – 1 Year
  • Coxreels – 2 Years
  • TE Range – 2 Years

If you are unsure which reel you have please get in touch

Warranty - Hose

Hose is a consumable item and should be treated as such. We offer 3 months as per the manufacturers.

Damaged Delivery

All goods need to be inspected before signing for them.

Once goods are signed for they are deemed to be 'received in good condition' and we cannot claim against the courier.

If your goods have been delivered and you find they have been damaged please contact us immediately and we will do our best to resolve the situation

Other Returns

You have 14 days from the date of delivery to contact us regarding a return.

Unless faulty, all returned goods must be unused in there original packaging and will be subject to a 25% admin & re-stocking charge.

Custom built products and hose cut to length and/or swaged with fittings will not be exchanged or refunded.

Shipping charges on all goods returned must be prepaid.