Hose Reel Wont Retract

My hose reel will not retract

There could be several reasons for your hose reel not retracting.

Here are some of the most common.

Hose reel mounting location

Problem: If the reel is mounted above 5 metres (17ft) the drive spring may not have enough strength to retract the weight of the hose.

Solution: You will need to reduce the height of the mounted reel.

If this is not possible contact our sales team with your model and serial numbers of the reel so we can advise on how best to remedy the problem as the procedure may change depending on on model.

The latch is engaged with the drive spring coiled tight.

Problem: The latch mechanism can become engauged with the drive spring coiled tight. This is called lockout and only happens on some reels. It is caused by the u-bolts on drum assembly not being positioned correctly.

Solution: Re-position u-bolts in the correct position - this requires a some hands on expirenece so if youre unsure please get in touch.

If problem continues, contact customer services with your model and serial numbers of the reel so we can advise on how best to remedy the problem as the procedure can change depending on model.

Inlet Pipework

Problem: The feed to the inlet of the reel has been connected in solid piping. This will cause excessive binding to the main shaft and hub bearings causing the reel not to retract.

Solution: Replace solid pipework with a flexible hose.

If the problem persists or the swivel begins to leak the bearings or seals maybe damaged and need to be replaced.

Hose Reel Mounting Position

The reel is mounted on an uneven surface.

Bolting the reel down to an uneven surface could distort the frame causing a bind on the main support shafts restricting smooth retraction of hose.

There is insufficient spring tension.

Please contact customer services with your model and serial numbers of the reel so we can advise on how best to re-tension the reel and remedy the problem as the procedure can change depending on model.